Delivery Management System

Deliveries are where site logistics and site security meet, and where both tend to fail at once. A vehicle arrives unbooked, the gate lets it in because turning it away causes an argument, it blocks the haul route, and nobody records what came off the back of it. By the time something is missing, there is no reliable account of what arrived, when, or who took it.

Andor Group’s Delivery Management System is our own build, developed in-house specifically to close that gap. It is not licensed software we resell and it is not available anywhere else — it is used by Andor and by Andor’s clients. What makes it work is not the system on its own, but that it is operated by the same people who control your gate.

Software that is actually enforced

Most delivery booking tools fail for the same reason: they produce a schedule that nobody at the gate is empowered or equipped to enforce. The schedule lives in an office, the gate operates on judgement, and the two drift apart within a fortnight.

Our system is operated by our gatemen, traffic marshals and security officers on the ground. The person checking the booking is the person who decides whether the vehicle comes in, directs it once it does, and records what it brought. Booking and enforcement are the same act rather than two systems that have to be reconciled afterwards.

That is the whole design principle. A delivery system without the people is a calendar. People without the system are working from memory.

What it gives the site team

Deliveries arrive when the site can take them

Vehicles are booked against the programme and against the site’s actual capacity to receive them, so arrivals are spread rather than stacked. Unbooked vehicles are held rather than admitted into a congested site, which is a decision the gate can make confidently because it is backed by a record rather than an opinion.

A verified account of what entered and left

Arrivals are checked against the booking at the gate, and what came in is recorded at the point it came in. The same applies in the other direction, which is the half most sites neglect entirely: material and plant leaving a site is rarely logged, and that is precisely how losses go unnoticed for weeks.

One record, available to you

Bookings, arrivals, discrepancies and incidents sit in one timestamped record rather than across a gate book, a WhatsApp group and somebody’s memory. When a delivery is disputed, a load is short, or an insurer asks what arrived on a particular day, the answer exists and was created at the time.

Fewer conflicts between trades

Most delivery disputes on site are not security problems, they are scheduling problems that became security problems at the gate. Controlling arrivals reduces the arguments that put gate staff in the middle of them.

The ring of steel

The point of joining delivery control to the security team is that everything crossing the boundary is accounted for by the same operation. Perimeter, gate, vehicle movements and the record of what came in and out stop being four separate arrangements with gaps between them.

Those gaps are where losses happen. Not a hole in the hoarding, but a vehicle nobody expected, admitted by somebody with no way to check, carrying away something nobody logged.

How it fits with the rest of the site setup

The system sits naturally alongside a wider traffic management arrangement covering routes, signage and pedestrian segregation. On sites with heavy vehicle movement it works with marshals on the gate and internal routes; on sites where the main issue is access rather than volume, it works with the gateman operation. It is deployed as part of a security package rather than sold as a standalone product.

Licensing and accreditation

Every officer supplied holds a valid Security Industry Authority licence for the role they are performing. Andor Group holds ISO 9001, ISO 14001 and ISO 45001, certified for security guarding services, together with SafeContractor accreditation and SSIP approval under the Deem to Satisfy process, and is a Constructionline Gold member, having also completed Constructionline’s Social Value assessment. We work to BS 7499 for static site guarding and mobile patrol services, BS 10800 for the provision of security services, BS 7984 for keyholding and response services, and BS 7858 for security screening, with BPSS clearance where a contract requires it. Employer’s liability, public liability and professional indemnity insurance are each held at £10 million. Certificate numbers, scopes and expiry dates for every accreditation are set out on our accreditations page, and copies are available on request.

Common questions

Is this software we can buy or license?

No. It was built by Andor Group for use on the sites we secure, and it is provided to our clients as part of the service rather than sold separately. You get access to your site’s data; you do not need to procure or administer a system.

Do we need Andor staff on the gate to use it?

Yes, and that is deliberate. The system’s value comes from the booking being enforced by the people controlling access. Without that, it becomes a schedule nobody applies, which is the failure mode it exists to prevent.

How much work is it for our site team?

The intention is less, not more. Bookings replace the phone calls and the gate arguments, and the record is produced as a by-product of the gate doing its job rather than as separate paperwork at the end of the week.

Can our subcontractors and suppliers book deliveries?

Yes, that is the normal arrangement, with the site team retaining control over what gets approved and when. We agree the approval rules with you before mobilisation.

Does it cover material leaving site as well as arriving?

Yes. Outbound movements are the ones most often unrecorded and the ones that matter most when something is missing.

What happens when a vehicle turns up unbooked?

It is held, and the site contact is asked to approve or refuse. The rule is agreed with you in advance and written into the assignment instructions, so the decision at the gate is not left to the individual officer under pressure from a driver.

See it on your site

The quickest way to judge it is against your own delivery pattern. Tell us what arrives, how often, and where it goes wrong. See the full range of construction site security services, or get in touch on 020 4602 3974 or at sales@andorgroup.com.